FOS decisions / Insurance Void Misrep
Insurance Void Misrep
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
10
Upheld
4
Not upheld
6
Avg redress
£125
Upheld complaints (4)
Liverpool Victoria Insurance Company Limited
DRN-6056307A consumer must take reasonable care not to make a misrepresentation when renewing an insurance policy, and an insurer may void the policy if the consumer fails to provide a reasonable estimate of the sum insured.
UpheldRedress £150Decision DRN-5979528
A reasonable consumer would not understand that taking a car to Spain for personal use at a property constitutes 'exporting' the vehicle under CIDRA, particularly where the declaration provides no definition or explanation of the term.
UpheldTesco Underwriting Limited
DRN-6106088Under CIDRA, an insurer who establishes a careless qualifying misrepresentation must void the policy and refund premiums, not cancel it and decline the claim.
UpheldRedress £100Decision DRN-6233716
Under CIDRA, an insurer cannot void a policy for careless misrepresentation where they would have offered insurance on different terms; the appropriate remedy is to offer the policy on corrected terms rather than avoidance.
Upheld
Not-upheld complaints (6)
HCC International Insurance Company
DRN-6273294A joint insurance policy involving both consumer and non-consumer parties may constitute two separate contracts, each subject to different disclosure regimes (CIDRA for consumers, Insurance Act 2015 for non-consumers).
Not upheldMar 2026Aviva Insurance Limited
DRN-6061188Under CIDRA 2012, a consumer must take reasonable care not to misrepresent material facts when taking out or renewing insurance, and an insurer can avoid a policy if the misrepresentation is qualifying and the consumer failed to take reason
Not upheldDecision DRN-6252949
An insurer can decline a claim if the consumer made a qualifying misrepresentation under CIDRA by failing to take reasonable care in answering application questions, provided the insurer would have acted differently if the true position had
Not upheldTesco Underwriting Limited
DRN-6125418Under CIDRA, an insurer may cancel a policy back to inception if a consumer made a qualifying misrepresentation about material facts, provided the insurer acted fairly based on information available at the time of the decision.
Not upheldDecision DRN-6256701
Under the Consumer Insurance (Disclosure and Representations) Act 2012, a consumer must take reasonable care not to make a misrepresentation when providing information for insurance purposes.
Not upheldDecision DRN-6053087
A consumer has a responsibility under CIDRA to take reasonable care not to make misrepresations, and an insurer may cancel a policy and apply a fraud marker if false information is provided on their behalf.
Not upheld