UK financial-services disputes

Financial Ombudsman Service decisions

4,146+ verbatim final decisions reproduced from the FOS published register. See what the Ombudsman has said about cases like yours, who won, and what redress was awarded.

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The complaint types most worth understanding right now

Authorised Push Payment (APP) Scam

314 decisions · 47% upheld

Section 75 Consumer Credit Act Claim

302 decisions · 31% upheld

Unaffordable Lending

53 decisions · 43% upheld

British Steel Pension Transfer

18 decisions · 89% upheld

Mortgage Broker Commission

61 decisions · 10% upheld

Packaged Bank Account

24 decisions · 17% upheld

Irresponsible Lending

173 decisions · 60% upheld

Largest redress awards

Where FOS upheld and made a substantial direction

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96 complaint types

Consumer credit & lending

Banking & payments

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Insurance

Other complaint types